Email Notifications

To manage notification alerts for data sync errors, order issues, or process exceptions, follow the steps below:

Step 1 Add email contact

1. Go to the Automation tab and select Email Contacts under Notification & Webhooks.
2. Click Add Contact.
3. Enter the Email and Name of the receiver.
4. The status is default to Enabled.
5. Click Save. You can also click Test to run a test first.

Step 2 Configure Notification Settings

1. Switch to Notification Settings tab, choose the event types for which you want to receive email alerts. Available options include:

   • External System Error: Triggered when errors are returned by external systems (e.g., WMS, API).
   • Hold Notification: Triggered when a data sync is missing critical fields.
   • DC Sync Error: Triggered when data synchronization fails due to incomplete or invalid fields.
   • Dispatch Failed: Triggered when dispatch processing encounters errors.
   • Order Creation Failed: Triggered when new order creation fails (e.g., insufficient inventory or missing product).
   • Order Update Failed: Triggered when updating third-party order data (e.g., product info or address) fails.

2. Use Select All or Clear to quickly manage selections.

3. Define how and when notification emails are sent:

   • Real-time: Sends notifications immediately when an event occurs.
   • Scheduled: Sends notifications at specific times.

4. If Scheduled mode is selected, set one or more delivery times using the + Add Time button.

5. Enable Resend Settings to automatically resend unresolved notifications.

6. Toggle Enable Resend to activate or deactivate this feature.

7. Click Save Settings to apply all changes. The system will then send event notifications based on your selected preferences.