Order Status Tracking
When you connect sales channels and enable Item DI to download orders from third-party platforms, Item DI will retrieve orders according to your configuration and display them in the Orders section. This allows you to track order statuses and perform essential actions.
Order List
The order fulfillment process consists of several statuses, each representing a different stage in an order's lifecycle. These statuses help drive the next steps within the Item systems.
To track order status and view order details:
- Sign in to item DI with your account.
- Select a Merchant and navigate to the Orders section.
- Filter orders or track order status on the Order List page.
Filter Orders
You can filter orders using the following three methods:
- Precise search: Search for an order by entering the Order No., Channel Sales Order No., or selecting Channel Name or Carrier from the dropdown.
- Order status filter: Quick-filter by order status. The default view shows all orders.
- Single unit filter: Toggle Only Show Single Unit Orders to display orders with a single item.
Track Order Status
Each order status represents a specific stage in the order process. Refer to the following explanations to track the progress of each order:
| Order Status | Explanation |
|---|---|
| New | Orders that downloaded from third-party channels via Item DI, or orders that are manually created or uploaded in Item OMS. |
| Dispatched | The order has been pushed to the warehouse system for dispatch. |
| Processing | The assigned warehouse is processing the order. |
| Shipped | If a shipping label has been generated or the order has been manually shipped and given a tracking number, the order status is updated to Shipped. This status will synchronize back to the third-party channels. |
| Open | This status appears when you edit an exceptional order, fix the issue that caused the exception, and then reopen the order, this will revert the order status to Open. |
| Canceling | The Cancel Order action has been initiated and is being processed by the warehouse system. |
| Canceled | The order has been canceled. |
| Exception | This status indicates that an issue or exception has occurred during the order fulfillment process. |
| Closed | All shipment information has been synced with the sales channel, and the system has marked the order as fulfilled. |
View Order Details
To view the detail info, click the Order No. from the order list. It includes the following sections:
- Order source & creation time
- Billing and Shipping info
- Ordered items
- Dispatched details
- Packages
- Shipment status
- Financial status
- Additional info
Order Timeline
To view the order timeline for shipped orders, click the View icon on the shipment status card, the status includes:
- Created: Order created in the third-party channel.
- Imported: Order downloaded from third-party channel.
- Committed: Order dispatched to WMS via item DI.
- Shipped: Order shipped from the warehouse.