Self-Service User Registration

The platform supports a streamlined self-registration process that allows users to independently join their organizations and access the platform with minimal administrative intervention. This section explains the registration workflow and related details.

Account Type

The platform supports two types of user registration:

• Enterprise Tenant User: Created or joined under an organization for team collaboration and unified billing.

• Individual User (C-end User): Free registration without joining an organization, suitable for personal or trial use.

Registration Scenarios

There are four scenarios of user registration, please follow the according flows to operate based on your needs.

1. Do you need to create a new business tenant?

If you are an enterprise administrator registering for the first time and wish to set up a dedicated workspace for your company, refer to Enterprise User - Create New Tenant (opens in a new tab).

This process involves completing company details, registering a primary account, verifying your email and credit card. Upon completion, you become the Primary Account of the tenant.

2. Does your company already have an existing tenant in Marketplace?

If so, and you want to join the existing organization, there are two options:

• Option 1: Apply to join via Enterprise User - Join to An Existing Organization (opens in a new tab), following organization matching and email verification.

• Option 2: Be added by an administrator through the User Management module, refer to Enterprise User - Created by Admin/Primary User (opens in a new tab).

  Note: This action requires admin or primary account privileges (refer to the User Management (opens in a new tab) section for more details).

3. Are you an individual (C-end) user exploring the platform independently?

You can freely register the account via the personal registration process, please refer to Individual User (C-End User) (opens in a new tab) . The flow includes: account creation → email verification → successful login.

This mode is intended for personal users and does not involve enterprise management features.

Registration Flow

Enterprise User - Create New Tenant

1. Go to Item Marketplace, then click on Sign In on the top right corner.

2. Click on Sign up on login page.

3. Choose Create New Tenant.

4. Fill in Company Information, including Company Name, Phone, Item Contact Email, Business Category, Company Address, Country/Region, State/Province, City, and Zipcode.

5. Fill in Primary User Information, including First Name, Last Name, Username, User Email, Password, and Confirm Password. Then click Create Account to proceed.

6. Bind the Credit Card, provide Cardholder Name, Card Number, Expiration Date and CVV.

7. Setup Billing Address, provide the detailed billing address info.

8. Click Get Started to complete the process.

Enterprise User - Join to An Existing Organization

1. Go to Item Marketplace, then click on Sign In on the top right corner.

2. Click on Sign up on login page.

3. Choose the first creation type - Create New Account.

4. Fill in Email Address, User Name, First Name, Last Name, Password and Confirm Password.

5. Then, click on Continue button.

6. Enter the 6-digit to complete email verification.

7. Choose the account type, here, we choose the Business Account option.

8. Then choose an existing organization from the list.

9. Click on Request Access to continue.

10. Enter the Request Note, and click Send Request.

The access request will be sent to your organization’s administrator, please wait for the approval. As for the admin users, they should go to pending approval section to review the request.

Enterprise User - Created by Admin/Primary User

1. Login to Item Marketplace https://marketplace.item.com (opens in a new tab) with the admin account or primary account.

2. Click the team icon which is closed to My Profile.

3. Click on + Add New to process.

4. Provide the detailed fields info, including First Name, Last Name, Email, User Name, User Type, Department & Roles, Password and Confirm Password.

5. Then click Save to complete this process.

Individual User (C-End User)

1. Go to Item Marketplace, then click on Sign In on the top right corner.

2. Click on Sign up on login page.

3. Choose the first creation type - Create New Account.

4. Fill in Email Address, User Name, First Name, Last Name, Password and Confirm Password.

5. Then, click on Continue button.

6. Enter the 6-digit to complete email verification.

7. Choose the account type, here, we choose the Personal Account option.

8. The account has been created and you can click Sign In to explore Item Marketplace.