Key Actions

If you have connected a WMS system, orders will automatically be routed to the appropriate warehouses for fulfillment. Create Label and Ship Order is not available in this case. Alternatively, if you have no WMS connected, you can choose to manage shipments manually without a WMS by using the label printing service in Item OMS, allowing you to ship orders directly.

• Export Order: Export orders based on your selection.
• Create Order (opens in a new tab): Manually add new orders in the item system.
• Import Order (opens in a new tab): Upload a CSV file to import multiple orders at once.
• Create Labels (No WMS Connected): (opens in a new tab) Generate shipping labels for orders with new or open status when not using a warehouse system.
• Ship Order (No WMS Connected): Manually ship orders with new or open status by entering a tracking number if shipping labels are not needed.
• Edit Order: Modify order details before shipping.
• Cancel Order: Cancel an order before shipping.
• Access Raw Data: Access the original data of the order.
• Reopen Order: Reopen an order in exception status after resolving the issue, reverting it to Open status.

Export Order

To export orders, select the desired orders and click the Export button on the Order List Page. The details of the selected orders will be downloaded to your device.

Ship Order (No WMS Connected)

To manually ship an order:

1. On the Order List page, select an order with the New or Open status.
   * Ensure that the current merchant without a WMS is connected.
2. Click Ship Order under the Actions menu on the Order List Page.
3. In the pop-up window, select the Carrier, Shipping Service from the drop-down, and enter the tracking no. for the order.
4. Click Ship Order to complete the process.

Access Raw Data

Raw data includes initial inputs such as order info, product details, inventory counts, shipping information, transaction logs, etc.

To access raw data:

1. Select an order from the Order List.
2. Click Raw Data under the Actions menu on the Order List Page.
3. Two cases:
   • For orders created or imported in item OMS, A toast message "Manually created orders, please view order details," will appear.
   • For orders posted via item DI, in the pop-up window, it will display the original data of the order.
4. Click Copy Data to save it.

Reopen Order

When an order enters Exception status, you can reopen it after resolving the issue that caused the exception.

To reopen an order:

1. On the Order List page, select the order with Exception status.
2. Click the Order No. to view order details. Review the notification message under the Order No. for details about the issue.
3. For example, if the message says, "Please fill in the carrier and delivery service first," click Edit Order under the Actions menu and add the required info.
4. Click Save Order to save your changes, return to the order details page, and then click Reopen Order under the Actions menu.
5. A confirmation message, "Successfully Reopened ," will appear, indicating that the order has returned to Open status.

Next steps available:

• If the system is connected to a WMS, the order will be dispatched to the WMS based on the order routing rule.
• If not, you can now create labels or manually ship orders with Open status.