September 11, 2025

Live Chat App

Group chats now support AI-powered interactions with streaming output, making responses feel faster and more natural.
Added an AI entry point when creating new group chats, allowing you to bring AI agents into your team conversations.
Support for uploading multiple file types for Private chats and Group chats, including DOC, PPT, and PDF, ensuring teams can share resources seamlessly in one place.
Enhanced group admin controls: dissolve a group, exit from a group, or remove members when needed.
Online customer service agents can now establish multi-person group conversations, making it easier to manage customer-related discussions.

Added a message recall (undo) feature to Private and Group chats, allowing users to withdraw messages if sent by mistake.
Optimized Channel creation, search, detail, and list pages for a cleaner, more efficient browsing and navigation experience.

Framework Upgrade
- Migrated to Vercel AI SDK 5.x, enabling:
  A. Advanced context management for better decision-making.
  B. Future-proofing the platform for upcoming complex features.
Workspace Agent
- New developer-focused capabilities:
  A. Write and execute code (Python, web development).
  B. Generate and share files, such as CSV reports.
Real-Time Camera Control
- Stream live camera feeds and remotely control pan/tilt functionality.
- Perform screenshot analysis (currently available for Claude-only).
AI Model Expansion
- GPT-5 and Claude's "Thinking" mode are now available to enhance decision support.
OMS Order Import (Beta)
- Upload merchant PDFs directly into the staging environment.
- Production rollout is pending the introduction of permission controls.
Business Intelligence & Automation
- WMS Inbound/Outbound Analytics for improved operational insights.
- Enhanced browser automation with support for parallel task execution.
Super Agent System
- Orchestrates integration between WMS, BI, Jira, and FMS Agents with shared context for seamless task management.

Live Agent Handoff
- Seamless escalation: Users can now access a "Connect to Live Agent" option when the AI cannot resolve their query.
- Proactive support: Agents can now initiate chats directly through the Portal MCP.
Embedded Atlas Widget
- Redesigned as a sidebar interface within the Client Portal for enhanced accessibility.
- Unified reporting APIs include:
  A. Multi-format query logging (CSV/JSON).
  B. Automated issue categorization for streamlined issue management.
Real-Time Vision Integration
- Atlas camera feeds are now integrated into the Client Portal, enabling remote site monitoring in real-time.

Added drag-and-drop functionality for tag management in Partner, Connector, and Flow Templates modules via the Admin panel.
Implemented workflow deletion capability with safety checks. Online workflows cannot be deleted, and confirmation dialogs prevent accidental deletions.
Added mapping capabilities for accurate order processing and shipment tracking.
Automated flow creation/deletion when SHEIN channels are created, edited, or deleted.

Enhanced log viewing experience by opening logs in new tabs, preserving workflow context.
Added pre-disconnect validation for connectors with active flows, preventing disconnection issues.
Added success/failure status filtering for improved log analysis and troubleshooting.
Enhanced Partner interface with tag-based filtering options.
Added execution status and source system fields to log queries for better tracking.
Enhanced the Flow log page with task status display and improved the interface.

Fixed pagination display issue in workflow frontend where changing page size caused page navigation problems.
Resolved 1-minute delay in connector status updates after deletion operations.
Fixed markdown format display issues in various components.
Fixed automatic line break behavior in the Cron expression editor.
Resolved HTTP tool CURL import display and editing issues in the flow editor.
Fixed the issue where Updated By and Update Time fields weren't updating when editing workflow settings.

Introduced SKU Code field mapping to SKU for Shein inventory synchronization.
OMS V2 now supports scheduled inventory synchronization with Shein through DI Support.
Support retrieving inventory quantities by SKU Code from OMS V2 and synchronizing them back to the Shein channel.

Added a dedicated Shein Product menu in OMS V2, sub-menus include: Channel Product, Category, Brand, and Inventory.
Supports product listing, category, and brand selection/mapping.
Aligned the menu structure in OMS V3 with Central 3.0.

Resolved an issue where the total count in the “All” tab of the Sales Order list was incorrect.

Onboard a new customer and added support for Walmart accounts configuration.
The OTIF Dashboard now automatically identifies available data periods and loads the corresponding dashboard view.
Added a Deductions Claim Code Breakdown pie chart under Supply Chain Management > Recovery Portal for improved data analysis.