Release Notes
September 2025

September 11, 2025

Live Chat App

  • What's New
  1. Group chats now support AI-powered interactions with streaming output, making responses feel faster and more natural.  
  2. Added an AI entry point when creating new group chats, allowing you to bring AI agents into your team conversations.
  3. Support for uploading multiple file types for Private chats and Group chats, including DOC, PPT, and PDF, ensuring teams can share resources seamlessly in one place.
  4. Enhanced group admin controls: dissolve a group, exit from a group, or remove members when needed.
  5. Online customer service agents can now establish multi-person group conversations, making it easier to manage customer-related discussions.
  • Enhancements  
  1. Added a message recall (undo) feature to Private and Group chats, allowing users to withdraw messages if sent by mistake.
  2. Optimized Channel creation, search, detail, and list pages for a cleaner, more efficient browsing and navigation experience.

Item Atlas

  • Core Atlas Updates

  1. Framework Upgrade

    • Migrated to Vercel AI SDK 5.x, enabling:
      A. Advanced context management for better decision-making.
      B. Future-proofing the platform for upcoming complex features.

  2. Workspace Agent

    • New developer-focused capabilities:
      A. Write and execute code (Python, web development).
      B. Generate and share files, such as CSV reports.

  3. Real-Time Camera Control

    • Stream live camera feeds and remotely control pan/tilt functionality.
    • Perform screenshot analysis (currently available for Claude-only).

  4. AI Model Expansion

    • GPT-5 and Claude's "Thinking" mode are now available to enhance decision support.

  5. OMS Order Import (Beta)

    • Upload merchant PDFs directly into the staging environment.
    • Production rollout is pending the introduction of permission controls.

  6. Business Intelligence & Automation

    • WMS Inbound/Outbound Analytics for improved operational insights.
    • Enhanced browser automation with support for parallel task execution.

  7. Super Agent System

    • Orchestrates integration between WMS, BI, Jira, and FMS Agents with shared context for seamless task management.
  • Atlas in Client Portal: Key Enhancements

  1. Live Agent Handoff

    • Seamless escalation: Users can now access a "Connect to Live Agent" option when the AI cannot resolve their query.
    • Proactive support: Agents can now initiate chats directly through the Portal MCP.

  2. Embedded Atlas Widget

    • Redesigned as a sidebar interface within the Client Portal for enhanced accessibility.
    • Unified reporting APIs include:
      A. Multi-format query logging (CSV/JSON).
      B. Automated issue categorization for streamlined issue management.

  3. Real-Time Vision Integration

    • Atlas camera feeds are now integrated into the Client Portal, enabling remote site monitoring in real-time.
August 2025